Return and Exchange

Returns & Exchanges

We want you to be fully satisfied with your purchase.

You may return or exchange unused items within 30 days of delivery. Shipping and handling fees are non-refundable. If you receive the wrong item or size, we will replace it at no additional cost.

Order Cancellations

Orders can be cancelled only before they are shipped. If you need to cancel or make changes, please contact us within 12 hours of placing your order. Once processing or shipping begins, cancellations are no longer possible.

Personalized & Engraved Items

Custom-made and engraved products are final sale and cannot be returned or exchanged unless there is a defect or engraving error on our part. If there is an issue, please contact us within 30 days of delivery at contact@theleatherculture.com

We strongly recommend reviewing all personalization details carefully before placing your order.

Refunds & Damages

We offer a full refund or replacement for items that are defective or damaged in transit. If this occurs, contact us, and we will assist with a return or replacement.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Refunds are not issued for orders that are not delivered due to incorrect shipping information provided by the customer.